Headquarters | 500 N. Westshore Blvd, Suite 435, Tampa FL 33609
855.55.Quala
info@quala.us.com

Frequently Asked Questions

Created with Sketch.

You’ve got questions, we’ve got answers!

What are you located?
Quala has over 74 locations in North America. Three of those locations are in Canada.
Navigate to our “Locations” page to learn more.

What services do you offer?
Quala services the bulk container by offering cleaning, maintenance, industrial, and rail services.
Learn more by navigating to our “Services” page.

What types of products does your team clean?
Quala offers unique cleaning procedures for over 16,000 products.

What do I do when I have an issue with service?
At Quala we use a process called Non-Conformance Reporting (NCR) to track our service issues.
You can submit an NCR by going to Contact Us > Submit a NCR.

Where can I find the hours of Quala locations?
Great question! You can find the hours for each terminal by visiting the “Locations” page. Search the area you are requesting services, click on that location and follow the link to view hours.

What is QualaTrax?

QualaTrax is Quala’s Customer Portal. It enables our customers to access the information that they need to keep their business running smoothly and efficiently.

View your container statuses, history, invoice history, and pricing. 

How do I sign up for QualaTrax?

Some of our new portal features include:
– Responsive Design
– Enhanced Invoicing Features
– Access to Unique Customer Pricing

Request Access by clicking here >>

Service is as easy as 1, 2, 3!

We want to make working with us as simple as possible. We’ve listed the simple steps we take each time we perform cleans for our customers.

1

SUBMIT A SERVICE REQUEST

Navigate to our “Locations” page to find a location on your route. Submit the following information to request service: Contact Information, Container Number, Last Hauled Product Information (MSDS/BOL), Estimated Container Arrival to Quala Terminal, Requested Completion Date/Time.

2

DROP OFF YOUR CONTAINER

After a time has been established our team will evaluate the trailer. Based on their analysis our team will identify the correct wash procedure, maintenance, or service required. If additional services are needed we will contact your team.

3

PICK-UP YOUR CONTAINER

Once the service is complete, our staff will move the trailer to a “clean yard” and we will contact your driver. Based on your company billing preferences, payment will be charged on-site or your company will be billed at a later date.

Latest News

Selling Power: We made the List!!!

Quala is excited to announce that we Featured on Selling Power’s “50 Best Companies to Sell For” List in 2019 Quala is pleased to announce that it has ranked on[…]

Read more

QualaTrax Enhancements are now Live!

TAMPA, FL June 30, 2019 –  At Quala we are always looking to better serve our customers. One of the ways we differentiate our service is by offering our customers[…]

Read more

Finance Team Leader gets Promoted

TAMPA, Fla. – June 25, 2019 – We are very pleased to announce that Julia McCormack has been named our VP of Financial Planning & Analysis. Julia has over 15[…]

Read more